By JEFF PETKEVICIUS • Tangi Times Contributor
I recently had a customer service experience with Southwest Airlines that compelled me to write a letter to the CEO. Now, I know what you’re thinking, but this article might surprise you.
A few months ago, I attended an Overeaters Anonymous men's retreat in Oceanside, California. My original return itinerary had me departing San Diego at 5:00pm, connecti…